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Privacy and Shipping Policy
Effective Date: 24th December 2024
At Jodiaa Lifestyle, we value your privacy and are committed to safeguarding the personal information you share with us. Our Privacy Policy and Shipping Policy describe how we collect, use, and protect your information, as well as how we manage your orders and shipments. Please take a moment to read both policies carefully.
1. Privacy Policy
1.1 Information We Collect: When you visit Jodiaa Lifestyle or make a purchase, we collect certain personal information to process your orders and enhance your shopping experience. This includes:
- Personal Identification Information: Name, email address, contact number, shipping address, billing information.
- Payment Information: Payment card details or Razorpay transaction details (which are securely processed by Razorpay).
- Order Information: Product details, quantity, delivery status.
1.2 How We Use Your Information: We use the collected information for the following purposes:
- To process and complete your orders.
- To communicate with you regarding your order status, promotions, and updates.
- To provide customer support for any queries or issues.
- To improve our website’s performance and personalize your shopping experience.
1.3 Data Security: We take the security of your personal information seriously. We implement industry-standard security measures to protect your data, including encryption during transactions. We do not store sensitive payment details on our servers. All payment transactions are securely handled by Razorpay.
1.4 Sharing Your Information: We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service Providers (such as Razorpay, logistics partners) to fulfill orders and process payments.
- Legal Authorities if required to comply with any applicable laws or regulations.
1.5 Cookies and Tracking Technologies: We use cookies to improve your browsing experience on our website. Cookies help us remember your preferences and analyze site usage to improve functionality. You can control cookie settings through your browser, though disabling cookies may affect your site experience.
1.6 Your Rights: You have the right to:
- Access, update, or delete your personal information.
- Opt-out of promotional emails by following the unsubscribe instructions in our communications.
For any concerns regarding your privacy or data protection, please contact us at support@jodiaa.com.
2. Shipping Policy
2.1 Processing Time:
- Once your order is placed, we begin processing it immediately. Customized products may take between 3-7 business days to process, depending on the design and quantity of items. Standard shipping typically takes 5-10 business days.
2.2 Shipping Methods and Fees:
- We offer a variety of shipping options to meet your needs. Shipping fees are calculated at checkout based on the shipping method, delivery address, and order size.
- Domestic Shipping: We ship across India through trusted courier services. Shipping charges will be applied at checkout.
- International Shipping: Currently, we only offer domestic shipping. International shipping may be introduced in the future.
2.3 Delivery Time:
- After processing, your order will be shipped to the provided address via the chosen courier service. Delivery times depend on the destination and the courier’s service levels. Typically, domestic orders are delivered within 5-10 business days.
2.4 Shipping Confirmation:
- You will receive an email with your tracking number once your order has been shipped. You can track your order through the courier’s tracking page.
2.5 Shipping Address:
- Please ensure your shipping address is accurate at checkout. If an incorrect address is provided, we will attempt to notify you to correct it before dispatch. Once the order is shipped, we cannot alter the shipping address.
2.6 Order Cancellations:
- Orders can be canceled within 24 hours of placement, provided they have not yet been processed. After this period, cancellations will not be accepted.
2.7 Non-Delivery:
- If your order is returned due to an incorrect or incomplete address, you will be notified and may be required to pay for a reshipment.
2.8 Lost or Damaged Shipments:
- If your package is lost or damaged during transit, please contact us at support@jodiaa.com within 24 hours of delivery. We will work with the courier company to resolve the issue and offer a suitable solution, such as a replacement or refund.
3. Payment and Transactions
We use Razorpay as our trusted payment gateway for processing payments. All payment transactions are encrypted, ensuring the safety of your financial information. We accept multiple payment methods, including debit/credit cards, net banking, wallets, and UPI.
By using Jodiaa Lifestyle and completing your purchase, you acknowledge and accept our Privacy and Shipping Policies.
For any further inquiries or support, feel free to contact us at support@jodiaa.com.
This combined Privacy and Shipping Policy ensures that your personal information is protected while providing a seamless shopping experience on Jodiaa Lifestyle. Thank you for trusting us with your fashion needs.